Frequently Asked Question
Q. WHY COMPANIES ARE OUTSOURCING?
A. Because you don't have the time to do it yourself. Your business is growing exponentially but your resources can't cope with the growth. Required skill/expertise or facilities not available in-house Reduce overheads & control operating costs Free internal resources for other purposes Gain access to resources that are not available internally Accelerate reengineering benefits Share risks Gain access to world-class capabilities Because you'd rather focus on mission-critical issues You're not interested in frittering away time and energy on non-core functions.
Q.WHY TO OUTSOURCE MYSTERY MIND IT & ENGINEERING SERVICE PVT LTD?
A. Read our Why us Section.
Q.HOW DO WE WORK?
A. Read Our Our Process Section.
Q. HOW CAN I BENEFIT WORK WITH MYSTERY MIND IT & ENGINEERING SERVICE PVT LTD?
A. When you consider the Benefits of outsourcing, you'll realize there's a lot to gain by using it as an intrinsic part of your business strategy. 1. Improve company focus & business strategy 2. Reduce overheads, free up resources 3. Free internal resources for other purposes 4. Get access to specialized skills 5. Reduce control operating costs 6. Offload non-core functions 7. Gain access to resources that are not available internally 8. Avoid capital expenditure 9. Save on manpower and training costs 10. Improve efficiency 11. Improve your lead time & Inventory 12. Improve speed and service 13. Improve your delivery, generate revenue, more business opportunities 14. Increase customer satisfaction 15. Enhance tactical and strategic advantages 16. Focus on strategic thinking, process reengineering and managing trading partner relationships 17. Spread your risks 18. Provide the best quality services, products and people 19. Be reliable and innovative 20. Provide value-added services 21. Establish long-term, strategic relationships with world-class service providers to gain a competitive edge 22. Avoid the cost of chasing technology 23. Leverage the provider's extensive investments in technology, methodologies and people 24. Focus scarce resources on time-critical projects such as application reengineering 25. Benefit from the provider's expertise in solving problems for a variety of clients with similar requirements.
Q. WHAT WOULD BE THE TURNAROUND TIME?
A. The turnaround time depends on the project. Based on the project details and requirements we calculate the timeline for project completion(Gantt-chart) . We can also work on short deadlines if required. We will send you the estimated timeline over an e-mail before the project kick starts.
Q. DO YOU PROVIDE A PROOF-OF-CONCEPT?
A. Yes, we build a proof-of-concept but it is limited to 8 man hours of work.
Q. DO YOU FOLLOW YOUR OWN STANDARDS OR THOSE PRESCRIBED BY US?
A. We are adhering customers specified standards & requirement. If you have a set of standards to be followed we quickly align our deliverables to it. However, in case there are no set standards given by you, we use our own experience and expertise to ensure the deliverables are compatible to your local municipal rules and regulations.
Q. HOW DO WE COMMUNICATE ON AN EVERYDAY BASIS?
A. Our robust yet scalable telecom infrastructure will ensure that we always update you on project’s progress. The project manager is available on e-mail, chat, mobile phone, and on the office direct inline number. Each week we will have a project review and update meeting with you. And end of each day the project manager will update you with the project status over an e-mail. We are serious about our processes, as they ensure we deliver on the agreed turn-around time for each milestone and overall project.
Q. HOW DO YOU ENSURE INFORMATION SECURITY?
A. At Outsourcing works we are very serious about information security. We maintain a strict confidentiality agreement with our employees. All project related information is only shared with the team which is going to work on that specific project. Our office is well equipped with theft control and access control mechanisms. The FTP site is a VeriSign secure site. Each customer is provided with a username and password which ensures no unauthorized person gains access to your data. We also ensure that at no time files belonging to the client are taken out of the office premises.
Q. HOW DO YOU GUARANTEE HIGH QUALITY DRAWINGS?
A. We are believed in System & Procedure so established standard internal quality system procedure Our quality checking is a two step process: • Our quality process and the execution of the project go hand in hand. At the beginning of the project, we create a check list with the list of information given/needed for the project and share it with the client so that the team can understand what to deliver and the client can expect what to receive. • Once the project is been executed a quality checker will go through the requirement sheet and the finished project to make sure the requirements are met and all the standards are kept.
Q. WHAT ARE THE DIFFERENT ENGAGEMENT/PRICING MODELS?
A. We have flexible engagement models to ensure higher ROI on each dollar spent. But, the two popular engagement models with our existing clients are: • Fixed Price (on project) model: Based on your supplied drawings and other requirements, we will provide a written quote over an e-mail. • Retain a Team model: This is intended in case you have constant flow of work throughout the year. You can have a team of engineers and architects dedicated to your project only. We will manage the team and ensure the delivery in time with quality.
Q. WHAT WILL BE THE MODE OF DELIVERY?
A. It depends which mode is easy to access by the client. It could range from FTP, e-mail, to compact disks shipped through snail mail.
Q. WHAT MODES OF PAYMENT DO YOU ACCEPT?
A. We accept Bank Wires, Paypal, Checks & Western Union Money Transfer & Credit Card Payment. Payments can be made in US Dollars.
Q. DO YOU PROVIDE ANY CREDIT PERIOD?
A. Yes, we extend a 15 day credit period from the time of dispatch of invoice. All the invoices will be sent through email.